Returns & Exchanges

At The Grocery Outlet Shop, we prioritize the freshness and safety of your food items; if your order arrives damaged or incorrect, we offer a hassle-free return or credit within 7 days of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your items immediately for any signs of damage, expiration, or incorrect packaging.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label to help us expedite your claim with our quality control team.

• 3.
  Submit a Request

  Contact our customer support via email with your order number and the photos of the affected items to initiate the refund process.

• 4.
  Receive Credit or Refund

  Once approved, we will issue a full refund to your original payment method or provide store credit for your next grocery haul.